“It’s important to recognize that new products will only be as successful as the managers and front-line employees who sell and service them”. -Teresa Tschida, Gallup Business Journal An obvious, but oft overlooked fact – having a well-trained and motivated staff… Read more

With the growing media attention around remote deposit capture (RDC) you might assume the product sells itself. However, as with all new products, a market plan is critical to the economic success of your RDC initiative. It is the blueprint for how you plan to achieve your program goals and… Read more

Bankers for years have operated under the assumption that “if you build it they will come.” ATMs are one example; credit cards are another. ATMs didn’t gain any significant traction until banks started networking the machines, in the early 1980s. As for credit cards, even though… Read more