Back to All News

Cachet and Contact Solutions Bring Mobile Customer Care to Prepaid Clients

August 6, 2014

Cachet Enhances Comprehensive Select Mobile Money Application with Contact Solutions’ My:Time

Download PDF

Minneapolis, Minn. and Reston, Va.– August 6, 2014-Cachet Financial Solutions (OTCQB: CAFN), a leading provider of prepaid mobile money management solutions, and Contact Solutions, a leading provider of cloud-based customer service solutions improved by business intelligence, are partnering to offer Contact Solutions’ My:Time™ to Cachet’s Select Mobile™ Money clients.

With the integration of My:Time mobile customer care, Cachet’s clients can now offer their customers a complete customer service experience that enhances customer engagement within their smartphone mobile money app. My:Time is the first mobile solution that delivers on demand customer care, supporting users’ mobile, flexible lifestyle without interrupting the mobile experience. Financial institutions that offer Cachet’s branded, prepaid mobile money management app already give their customers improved flexibility in managing their finances and now can provide the convenience of initiating self-service or agent customer service from a new help button option within the app – eliminating the need to leave the app to place a call and start their interaction over again.

“Customers today expect to be able to resolve issues on their own terms with minimal effort, and My:Time equips Cachet’s clients with mobile customer care that will help them do just that,” said Michael McShea, SVP of Marketing and Product Management for Contact Solutions. “Coupled with Cachet’s superb mobile functionality, we’re providing the financial services industry and its customers a best-in-class customer experience that drives app adoption and usage – increasing customer engagement and ultimately improving sales and the bottom line.”

“Cachet is committed to delivering innovation and value to our clients’ cardholders by offering a secure, user-friendly and engaging mobile experience,” said Youri Bebic, SVP of Mobile Innovations for Cachet Financial Solutions. “My:Time provides exceptional on-demand customer care functionality which demonstrates our commitment to providing the most comprehensive mobile experience in the industry.”

My:Time is integrated to existing Select Mobile Money apps using the My:Time Software Developer’s Kit, allowing Cachet to quickly and easily add mobile customer care to existing and new client apps. The solution gives customers the freedom to start, stop, and resume their interactions at their convenience without the frustration of having to repeat information. In addition, My:Time will provide support for customers even before they’ve asked for it – invoking proactive help options when certain behaviors identify need for support in the app, all of which will improve the customer experience, drive app adoption, and eliminate mobile customer abandonment.

“Cachet Financial Solutions’ clients want to deliver a level of customer care that is missing from most of today’s mobile apps,” said Maribel Lopez, Principal and Founder of Lopez Research, a San Francisco-based leading mobile market research firm. “Contextually aware customer service gives customers the ability to get the right service, on their preferred device – which is increasingly a mobile device – at the time and place they need it.”

About Contact Solutions
At Contact Solutions, we believe customer care should be effortless for the customer and sustainable for the enterprise. Our cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost, while adapting quickly to rapidly changing customer demands.

About Cachet Financial Solutions, Inc.
Cachet Financial Solutions is a leading financial services technology company specializing in commercial and consumer remote deposit capture (RDC) and mobile money management solutions for Mac, PC and Mobile. Our industry-leading platforms simplify the process of developing, deploying and servicing RDC and mobile money management solutions, minimizing cost and accelerating speed-to-market and ROI for our clients. With our complete suite of business and consumer solutions, financial institutions and financial service organizations can better serve the needs of all their customers/members. To learn more about Select Mobile Money, visit

Forward-Looking Statements
This press release contains certain statements that would be deemed “forward-looking statements” under Section 27A of the Securities Act and Section 21E of the Securities Exchange Act of 1933 and includes, among other things, discussions of our business strategies, future operations and capital resources. Words such as “may,” “likely,” “anticipate,” “expect” and “believes” indicate forward-looking statements.

These statements involve known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements to be materially different from any future results, performances or achievements expressed or implied by the forward-looking statements. Forward-looking statements include statements about the anticipated closing of our initial public offering and the number of shares to be sold in the offering.

Forward-looking statements reflect our current views with respect to future events, are based on assumptions and are subject to risks and uncertainties. We discuss many of these risks in greater detail in our Current Report on Form 8K filed with the Securities and Exchange Commission on February 12, 2014 under the heading “Risk Factors” and in the other reports we file with the Commission. Given these uncertainties, you should not attribute undue certainty to these forward-looking statements. Also, forward-looking statements represent our estimates and assumptions only as of the date of this press release. Except as required by law, we assume no obligation to update any forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in any forward-looking statements, even if new information becomes available in the future.