Support

World-class support that keeps your business moving

We’re here when you need us

From our highly respected development experts and dedicated client services team, to our 24/7 technical support staff, Cachet’s commitment to your success is unmatched. Count on us to be there, around the clock.

24-hour live support from Cachet staff

Our Minneapolis-based Call Center is staffed Monday through Friday from 7:30 a.m. to 7:30 p.m. Central Time. After-hours support is also available 7 days a week and is handled by on-call Cachet staff. For fast, easy and secure technical support, clients can call (855) 277.9097, or email our support team at [email protected].

Online knowledge database offers fast answers 

In addition to live call-in and email support, we offer a web-based support option. From the Cachet Support Portal, registered users can research issues and find answers through our knowledge database, place a new support call without picking up the phone, and review technical product information, release notes, and manuals.

Incident management tracks your requests to completion

Every incident reported to our Support Team, regardless of size or significance, is assigned an incident tracking number. This reference number allows us to track your incident through to resolution. Please reference your incident number when calling or emailing us for follow-up. You can view the status of your incident/inquiry in real-time, and any notes added to the ticket, in the Cachet Support Portal. 

If you are not yet a client but are interested in learning more about Cachet’s solutions and technical capabilities, please visit our Solutions page or Contact Us to discuss your needs.