Cachet Financial Solutions is a leading provider of commercial and consumer Remote Deposit Capture (RDC) solutions for financial organizations and their customers, providing a fully integrated, customized solution and a unique platform that eliminates the need for financial organizations to build and manage their own RDC business is seeking a x9/ACH Technical Support Engineer on a contract basis. Our candidate will be providing support to clients and internal staff members for all existing x9.37/ACH product offerings.
Provide professional application and technical support to clients and staff.
Evaluate incoming client configurations for x9.37/ACH files and assess current capabilities.
Provide setup and monitoring of x9.37/ACH files to clients from test to production.
Provide daily file transmission of x9.37/ACH files to item processors and financial institutions.
Provide 1st-4th level support and execute escalation procedures when applicable.
Create and maintain documentation pertaining to daily operations of the ACH.
Evaluate and perform file delivery modifications per client request.
Perform other duties as assigned.
Hours of Work – 7:00 AM – 4:00 PM – willing to be flexible with this schedule.
Experience with software trouble shooting, IT knowledge of Microsoft Windows 2008.
Database experience with SQL Server 2005/2008/2008 R2.
Prior experience with ACH, Lockbox and Electronic deposits.
Familiar with back end processes of item processing functionality, including ACH file validation, EBCIDIC x9.37 file processing, creating and validation of other proprietary financial communications between bank systems and customers.
Experience in call center or customer support a plus.
Able to multi-task and manage changing priorities to meet demands of clients.
Experience with interfacing at all levels from senior management to junior staff.
Excellent analytical, communication (verbal and written) skills;
Ability to work within procedures and enjoys problem solving and working to assist customers to bring issues to resolution.